returns + shipping
Shipping and Refunds Policy
domestic (US) shipping only at the moment.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
shipping
processing
shipping time
USPS free shipping (no tracking)
3-5 days
10-14 days
NOTE: We are not responsible for shipping carrier delays.
Refunds Policy
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at gemthemes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.
order cut off times
orders that are placed on the weekend will not be processed until the upcoming weekday.
damaged order
We do our best to ensure your items are protected and arrive in time. However, if your items arrive damaged, please contact us and we will do our best to resolve the issue as best we can. Please make sure to keep all original packaging and products to better assist our investigation. please email any evidence to shopmiekoarts@gmail.com.
late orders
If your package has been marked as "delivered," but has not arrived, please wait at least 2 weeks as sometimes courier services may be experiencing delays. Please refer to your tracking information on your package’s location and estimated arrival time. We have the same amount of information as you do about your package.
return to sender orders
If your address is either invalid or incomplete and cannot be processed, we reserve the right to cancel and refund your order. We will attempt to contact you to correct the address, which will cause shipping delays.
*If your order is “Returned to Sender,” we will only refund the products and not the shipping fees.
lost orders
If your order has been marked as “delivered,” but is missing, please contact your shipping courier. They may be able to provide more information with your tracking number. Please also check for any delivery notices for pickup at your local post office or at your door as sometimes packages are left there.